Faq’s
Services & Support FAQs
What is a Circle of Support?
A Circle of Support is a group of trusted individuals—family members, friends, and professionals—who support the person in achieving their personal goals and meet regularly to discuss progress.
What is Person-Centered Planning?
Person-centered planning focuses on the individual’s unique needs and preferences, helping them gain control over their life, increase community participation, and achieve their goals with a collaborative support team.
What is a Broker?
A Broker helps manage the Self-Direction Budget by providing guidance on service options, maintaining the budget, writing Staff Action Plans, and facilitating Circle of Support meetings. Types include Start-Up Brokers and Support Brokers.
What is a Fiscal Intermediary (FI)?
A Fiscal Intermediary (FI) handles background checks on staff, collects service-related documentation, reimburses approved goods and services, manages payroll, and monitors the yearly budget.
Can I Hire a Family Member?
Yes, but with restrictions. Family members cannot be Live-In Caregivers and must meet specific criteria such as being over 18 and not being a parent, legal guardian, or spouse of the participant.
What is Respite Staff?
Respite Staff provide temporary relief to primary caregivers, ensuring that the person with a developmental disability is cared for while the caregiver takes a break.
Can I Change Brokers if Needed?
Yes, you can switch brokers if necessary. We aim to provide the best service and support you in finding the right fit.
What is Supported Employment Staff (SEMP)?
SEMP staff support individuals seeking competitive employment with job-skills training, resume development, interview preparation, application assistance, and job coaching.
Working Hours
Monday – Saturday
08:00PM – 07:00PM
Sunday
08:00AM - 04:00PM
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